log in downloads

24 h IT VIP Outsourcing

24 h IT VIP outsourcing  is directed towards companies and persons who immediately need IT support of experienced and highly skilled engineers regardless of the day and hour. Most frequently this service is ordered by owners of companies, board and management.

 24 h IT VIP Outsourcing includes:

  • Round the clock IT user support also in English. Helpdesk services are based on the TemViewer system, which gives our specialists the possibility to safely connect to the computer of the Customer and solve the problem.
  • The 24 h IT services at the client’s place, if there is no possibility to undertake intervention at a distance (e.g. lack of Internet connection or malfunction that does not enable turning on computers, servers etc.). We have at our disposal a fleet of cars which is devoted to interventions at the Customer’s place.
  • Quick reaction time (agreed with the Customer) to respond to the report and solve the problem.
  • Monitoring of key elements of the IT environment 24 hours a day / 365 days a year, thanks to which we quickly identify and solve the problem before it becomes the cause for a malfunction and downtime in Customer’s everyday work.
  • Routine control visits which include, among others things, uploading updates, checking equipment and software.

Benefits of the 24h IT VIP services:

  • Availability of experienced IT specialists 24 hours a day / 365 days a year.
  • No downtime irrespective of the time of day
  • Satisfactory reaction time to the report/detecting the malfunction
  • Reduction of costs and adjusting them to the current situation of the company (no fixed costs related to employee’s full time jobs and employee training)
  • Safety of the IT environment and confidentiality of the processed data
  • Culmination of knowledge and experience in IT sciences (we employ a team of over 60 certified engineers, specialists, people passionate about IT)
  • The possibility to focus on the main activity of the company.

REFERENCES

IT articles

Partners

OUR CERTIFICATES

Alpiq energia