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IT Support

We have prepared for you a flexible offer of IT outsourcing. Due to the different needs of modern business units, we focused mainly on the range of services when differentiating them.

Full IT outsourcing

For companies and institutions that do not have an IT department or are not satisfied with the results theirs provides, we offer full IT service. The main advantages of this solution include low maintenance costs of the department (no fixed wage costs), security and continuity of IT care (no risk of sick leave or absence on holiday) and the accumulated knowledge and experience we have from a broader field of computing (no need to employ specialists in various fields).

 

Partial IT Support

If your company has a small IT department or the IT infrastructure is being handled by a computer scientist, we offer you partial IT support. Computer science covers a very wide range of activities, and sometimes a small IT staff is not capable of providing full and appropriate support (securing the infrastructure, configuring WAN / LAN). Therefore, together with the Customers we choose the areas where our help is needed. With this solution you do not have to sacrifice your professionals’ work – but you can enrich it and make it more effective. The major advantages of partial IT support include low maintenance costs of supporting a team of specialists, expertise and professional service, optimized and secure IT solutions, a helpdesk open 24 / 7 and support for the users in your company.

 

Individual IT projects

Our offer contains projects related to specific fields of IT. If you have not yet implemented Internet telephony, we offer professional service in this area. We streamline communication between employees using Microsoft Exchange, SharePoint,Office Communication solutions. In terms of archiving and backing up data, we offer the SBSS system – it makes backup copies of data at pre-set times and stores them on the selected data carrier. Our other projects are related to computer networks, workstations, peripheral hardware, domains and software (both system and additional). We are flexible and do not set limits on the number of individual IT projects so we are able to meet almost all your requirements.


How do we work?

  • We monitor running equipment and IT processes.
  • We provide a helpdesk, open 24/7.
  • We provide immediate assistance in case of problems using the SolVNC application.
  • We guarantee confidentiality.
  • Each Customer receives a team directed by a team leader to their disposal. Customers can verify our activities through access to an application containing reports, invoices, offer information etc.
  • We work in small groups of IT professionals which ensures fluent exchange of knowledge and experience, and allows us to select the most appropriate IT solution to our Customer.
  • We guarantee continuous IT support, not interrupted by holidays or sick leaves.
  • We provide check-ups and preventive measures.
  • We have a flexible and personalized approach to customer needs.
  • We provide commitment and the optimization of implemented IT solutions.
  • Short notification response time – which enables us application handling requests.
  • We act in accordance with ITIL standards.

In cooperating with our Customers, we focus on their needs. We prepare offers that fully meet the expectations of information technology and thus build a competitive advantage. Do not wait – contact us

Call:

Warsaw +48 22 335 28 00
Krakow +48 12 362 30 03
Gdynia +48 58 694 70 71

Ask for the offer – we will prepare it according to your requirements.

Arrange a casual meeting – we will present our company, details of the offer and the way how we work. You will meet friendly interface and functionality of available applications. Check us out – we are the best!

REFERENCES

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Alpiq energia