IT system infrastructure is one of the inevitable components of business activities. This is why it is worthwhile to think about who should be engaged in the process of taking care that it works fine. Is it better to employ in-house specialists or to entrust the support to professionals? Many companies decide to delegate IT resource management to a third party. IT outsourcing is a perfect solution for small and large enterprises, which is becoming increasingly more popular in the world of business. IT support for business entrusted to specialists boasting many years’ experience might bring plenty of benefits.
WHAT IS IT OUTSOURCING?
Outsourcing is a business practice consisting in assigning other entities with the delivery of services or functions. Thus, IT outsourcing means delegation of tasks (among others, IT support, helpdesk, server administration) to an IT company. This is a simple possibility to gain access to a specialist team, knowledge and technology. The IT outsourcing company is fully responsible for the correct operation of the IT resources, hence enabling its customers to develop on a continuous basis. There are several models applied by IT outsourcing companies:
- Onshore – the outsourcing company is located in the same country
- Nearshore – the outsourcing company is located in the same time zone or on the same continent
- Offshore – the outsourcing company is located in a distant country, often in a different time zone
Each of the above models has its pros and cons but our outsourcing service offer is a solution for all enterprises, from Poland and abroad.
IT SERVICES OUTSOURCING – WHY?
As an entity that has been providing IT outsourcing services for a dozen years, we can indicate the following as the main reasons why companies decide on IT outsourcing:
- Company’s performance drop – downtimes or breakdowns happen more and more often
- No holistic approach to improvement and upgrade of the existing solutions in line with the IT market trends
- Lack of control and monitoring of the company’s IT resources
- Loss of data – no responsibility for establishment and compliance with backup policies
- No conviction and guarantee that the existing systems are appropriately secured
- Problems with ensuring continuity of support (leaves, IT employee turnover, lack of documentation)
The above problems are only some of the many possible situations. If you are looking for professional support, then outsourcing of IT services will be a good idea.
IT OUTSOURCING FOR BUSINESS – BENEFITS
Support Online provides end-to-end, reliable and responsible IT support for business. An experienced business partner is fundamental to the development and security of your company. So what IT outsourcing benefits can be tapped by cooperating with us?
- Focus on own business
By outsourcing IT services you will reduce the burden on the in-house resources, which will let you focus on the processes related to the development of your company. You can entrust technical support related to software, hardware or user problems to us.
- Lower costs
Establishment of an in-house IT department requires finding one or more people and you have to remember that their time is limited. Employing and training IT staff might prove difficult, time-consuming and expensive.
Thanks to cooperation with us you will gain access to a group a specialists, who are ready even 24/7 if necessary.
- Access to knowledge and technology
Our experts will share valuable knowledge with you, which makes it possible to develop an appropriate IT strategy and structure. We educate ourselves and follow technology novelties all the time and our knowledge will let you gain technological advantage over your competitors.
- Minimum downtime
IT support for business means above all taking care of business continuity. Our strengths include 24/7 monitoring, owing to which we are able to be proactive and respond to every failure even at 3 a.m.
In times of more and more frequent cyber attacks, data security is becoming a priority for many organisations. Cooperation with us will make you feel confident and will transfer full responsibility related to security. Data backup is fundamental and only few outsourcing companies take full responsibility for it.
OUTSOURCING SERVICES – DIFFERENT KINDS
IT support for business can be end-to-end or constitute only partial assistance for your enterprise. Our offer covers a comprehensive package composed of:
- IT INFRASTRUCTURE AUDIT
- SUPPORT FOR PC STATIONS
- ROUTINE VISITS OF CONSULTANTS
- SUPPORT FOR BUSINESS APPLICATIONS ON MOBILE DEVICES
- SERVER ADMINISTRATION
- COMPUTER NETWORK MANAGEMENT
- ADVICE AND CONSULTATIONS
- HARDWARE AND SOFTWARE DELIVERIES
It is also possible for the customer to outsource only selected fields of support. This model will prove successful in organisations which have in-house resources but would like to delegate certain functions, e.g. helpdesk, server administration, backup. Our customers most of all enjoy the end-to-end support we provide but the flexibility of our offer makes it possible to tailor it to your company’s needs.
IT OUTSOURCING – PRICE LIST
Every IT company has its own service billing system. The most frequent billing method applied by us is the subscription system. Within the fixed subscription price, the customer receives a bundle of services defined by the agreement on IT support for business.
How much does IT outsourcing cost? Prices in the IT market in Poland vary because they are affected by many factors. The following parameters determine the amount of costs related to IT support:
- Scope of services
- Number of users
- Type of IT infrastructure
- Support hours
- Response time
This is why it is so important to specify the offer parameters based on customer needs individually. For example, IT support for accounting firms will be different than IT support for industrial or sales companies. Our many years’ experience in work with customers has allowed us to learn about the needs of numerous business sectors.
Although IT support for business is often associated with great costs, in practice it might be the most cost-effective solution. So it is worthwhile to consider a business model based on IT outsourcing. Contact us and we will prepare a customised offer, which will make it easier for you to assess the benefits from cooperation with us.