SUPPORT ONLINE

YOUR EXTERNAL IT DEPARTMENT

WHO WE ARE

IT outsourcing

We provide end-to-end IT services to enterprises and institutions. It is our task to create and deploy modern and functional solutions and deliver highest quality services. Each customer is treated individually and can choose from among a wide range of services and products tailored to their needs. Following a careful analysis of your IT infrastructure we will upgrade your environment, streamline your team work, secure the key data so that you can focus on your core business. An additional profit for you will be lower operating expenses and higher satisfaction.

Support OnLine – Your Partner In Business

OUR OFFER

End-to-End IT Services

Are your employees working 100% remotely? Or only some of them are working from home but not everyone? Would you like to do more to provide security to your employees, at the same time maintaining work continuity?

If yes, then do not hesitate to reach for our solutions, which will help you through this difficult time!

  • We will launch team work tools (Teams and share exchange applications)
  • We will adapt key applications of your enterprise to remote work (accounting software, ERP, SAP)
  • We will run a remote helpdesk for your employees
  • We will accelerate your computer network

The multitude of technical challenges involved in remote work is no mystery to us and we are perfectly aware of how much trouble is experienced by enterprises during the pandemic. You are invited to take advantage of our knowledge and choose solutions that will help you improve the quality, effectiveness and security of your business.

Contact us and check how we can help you.

We provide end-to-end IT services. Thanks to us, you will be able to reduce your expenses, increase your security and improve the operation of your enterprise.

These are the activities we perform 24/7:

  • Helpdesk support for users
  • Server administration
  • Computer network management
  • IT system operation continuity monitoring
  • Routine consultant’s visits at the customer’s premises
  • Purchasing policy related to IT infrastructure
  • Consultation and advice

We provide support to enterprises regardless of their size and type of business they pursue.

As part of the helpdesk service, we support our users and solve their problems. Thanks to that you will prevent failures and financial losses that are an effect of downtimes.

What we do to support our customers:

  • Deliver the first line of support
  • Offer immediate remote help 24/7/365
  • Provide a single point of contact
  • Monitor the IT infrastructure

We offer access to a ticketing system, in which you can control the progress of processing of each ticket.

Our many years’ experience allows us to develop security procedures, rules and good practices. Just make a use of them and enjoy security and confidentiality of data processed at your enterprise.

What we will do for you:

  • Ensure end-to-end security of your enterprise’s data
  • Launch high availability solutions (e.g. server replication)
  • Introduce a backup policy
  • Perform test data recoveries

Since 2016 we have been a holder of an ISO 27001 certificate, which is a guarantee that our customers are provided with a high data security level.

Another activity we offer is implementation of cloud-based services. These are solutions using the private and public cloud. Projects which we execute most often include the launch and deployment of the Office 365 ecosystem. It will allow your employees to communicate, organise meetings, and send and share files more effectively.

 The service components are as follows:

  • Migration of local services to the cloud
  • Launch of the Exchange Online service and migration of electronic mail
  • Launch of the SharePoint service and file migration
  • Deployment of other Office 365 services, among others, Teams, OneDrive, Planner
  • Launch of tailor-made cloud-based solutions, e.g. private cloud

So far, we have deployed the Exchange Online service and migration of emails both in organisations with a dozen or so members and in corporations with thousands of employees.

Continuity of your business is the highest priority for us. We offer corporate server solutions which:

  • guarantee high availability of services
  • prove efficient in the case of enterprises with a distributed structure
  • ensure scalability of the IT system and predictability of costs of its further development

The server solutions we design and deploy ensure fast and secure running of the enterprise’s applications, at the same time optimising its costs.

Our spectrum of possibilities is virtually unlimited. The number and variety of works we have been performing since 2002 can hardly be counted. Additional products and services we offer are:

  • IT audit
  • Enterprise integrations
  • Hardware and software sale
  • Support in negotiations with suppliers
  • Consulting services

Cannot find a service suitable for your needs? Contact us. We will certainly help you.

Off
Anti-crisis bundle

Are your employees working 100% remotely? Or only some of them are working from home but not everyone? Would you like to do more to provide security to your employees, at the same time maintaining work continuity?

If yes, then do not hesitate to reach for our solutions, which will help you through this difficult time!

  • We will launch team work tools (Teams and share exchange applications)
  • We will adapt key applications of your enterprise to remote work (accounting software, ERP, SAP)
  • We will run a remote helpdesk for your employees
  • We will accelerate your computer network

The multitude of technical challenges involved in remote work is no mystery to us and we are perfectly aware of how much trouble is experienced by enterprises during the pandemic. You are invited to take advantage of our knowledge and choose solutions that will help you improve the quality, effectiveness and security of your business.

Contact us and check how we can help you.

IT services 24/7

We provide end-to-end IT services. Thanks to us, you will be able to reduce your expenses, increase your security and improve the operation of your enterprise.

These are the activities we perform 24/7:

  • Helpdesk support for users
  • Server administration
  • Computer network management
  • IT system operation continuity monitoring
  • Routine consultant’s visits at the customer’s premises
  • Purchasing policy related to IT infrastructure
  • Consultation and advice

We provide support to enterprises regardless of their size and type of business they pursue.

Helpdesk and monitoring 24/7

As part of the helpdesk service, we support our users and solve their problems. Thanks to that you will prevent failures and financial losses that are an effect of downtimes.

What we do to support our customers:

  • Deliver the first line of support
  • Offer immediate remote help 24/7/365
  • Provide a single point of contact
  • Monitor the IT infrastructure

We offer access to a ticketing system, in which you can control the progress of processing of each ticket.

Data security and backup

Our many years’ experience allows us to develop security procedures, rules and good practices. Just make a use of them and enjoy security and confidentiality of data processed at your enterprise.

What we will do for you:

  • Ensure end-to-end security of your enterprise’s data
  • Launch high availability solutions (e.g. server replication)
  • Introduce a backup policy
  • Perform test data recoveries

Since 2016 we have been a holder of an ISO 27001 certificate, which is a guarantee that our customers are provided with a high data security level.

Cloud-based solutions and Office 365

Another activity we offer is implementation of cloud-based services. These are solutions using the private and public cloud. Projects which we execute most often include the launch and deployment of the Office 365 ecosystem. It will allow your employees to communicate, organise meetings, and send and share files more effectively.

 The service components are as follows:

  • Migration of local services to the cloud
  • Launch of the Exchange Online service and migration of electronic mail
  • Launch of the SharePoint service and file migration
  • Deployment of other Office 365 services, among others, Teams, OneDrive, Planner
  • Launch of tailor-made cloud-based solutions, e.g. private cloud

So far, we have deployed the Exchange Online service and migration of emails both in organisations with a dozen or so members and in corporations with thousands of employees.

Serwery klasy enterprise

Continuity of your business is the highest priority for us. We offer corporate server solutions which:

  • guarantee high availability of services
  • prove efficient in the case of enterprises with a distributed structure
  • ensure scalability of the IT system and predictability of costs of its further development

The server solutions we design and deploy ensure fast and secure running of the enterprise’s applications, at the same time optimising its costs.

And many more...

Our spectrum of possibilities is virtually unlimited. The number and variety of works we have been performing since 2002 can hardly be counted. Additional products and services we offer are:

  • IT audit
  • Enterprise integrations
  • Hardware and software sale
  • Support in negotiations with suppliers
  • Consulting services

Cannot find a service suitable for your needs? Contact us. We will certainly help you.

ABOUT US

IT Support For Enterprises

Since 2002 we have provided IT services to Polish and international customers. We provide our services out of 3 offices in Poland (Warsaw, Gdynia, Kraków) and through mobile engineers, which gives us a reach across whole Poland and globally. As a Microsoft gold partner and a certified enterprise meeting the requirements of ISO/IEC 27001, we guarantee information security, a broad technology knowledge, and solutions tailored to the business needs of our customers.

Support Online acts in association with Software Business Group. Thanks to that we are able to provide our customers with end-to-end IT support in a responsible and conscious manner.

Locations

Customers worldwide

Engineers

Year of establishment

GET TO KNOW US

MANAGEMENT BOARD

Piotr Popławski

president of the management board

Founder and owner of Support Online, co-owner of SBG, a software development company, and Cloud4You, an enterprise offering cloud-based solutions. Manages the business strategy, finance and supports the ongoing business activity.

The continual development of Support Online is an effect of the combination of his management competencies with technical skills as well as excellent familiarity with the IT sector.

Andrzej Baranowski

member of the management board

Joined Support Online in 2006. Participates in setting business goals and is in charge of their achievement.

Supervises key projects, thanks to which the company is developing. Specializes in DRaaS and BaaS, MS Server, Exchange, SQL solutions and in high availability (HA) solutions.

Responsible for management and implementation of Veeam Cloud Connect Backup and Cloud Connect Replication solutions as a Veeam Service Provider.

OUR

Customers